Start with Dents UK. We’ll assess the damage and help you explore a private quotation or a non-fault claim handled with one of our claims partners.
The right starting point depends on the damage, the other driver’s cooperation and whether responsibility is clear.
A practical option when the other driver wants to pay privately and everyone agrees on the repair.
Hidden damage can change an estimate. Understand the scope before accepting a final settlement; a repair quote does not settle other losses.
Get a private repair quote →Dents UK and one of our claims partners work together on the repair and claim, subject to the partner accepting your case.
We explain the provider and arrangements before you decide. Acceptance depends on the evidence and claim circumstances.
Discuss a non-fault claim →Whichever route you take, notify your insurer as your policy requires, even if you do not ask it to pay. Dealing directly with the other driver’s insurer or using your own policy may also be options.
Benefits depend on eligibility and the agreed claim route.
Costs are pursued from the at-fault insurer. Disclose the incident as required; future premiums and no-claims terms remain your insurer’s decision.
Our claims partners work on a no-win, no-fee basis. On an accepted non-fault claim, you do not pay your own policy’s repair excess.
A like-for-like or similar vehicle may be arranged, subject to need and availability. Credit hire has no upfront hire payment; costs are pursued from the at-fault insurer.
One conversation helps us assess the damage and introduce the appropriate next step.
Send the date, location, both vehicles’ details, photos, and any dashcam footage or witness information.
We discuss the repair. Our partner checks claim eligibility and explains any replacement vehicle agreement.
Once the route and funding are confirmed, we coordinate your repair booking with the relevant people.
When repairs are complete, we’ll contact you to arrange collection and handover at Dents UK.
Avoiding an own-policy repair claim does not guarantee an unchanged premium. Disclose accidents as required, including at renewal. Your insurer determines the effect on your discount and price. MoneyHelper explains no-claims protection and premiums.
The aim is for the at-fault insurer to meet reasonable hire costs, but recovery is not guaranteed. Ask which agreement applies and what happens if recovery fails. Read the Financial Ombudsman’s credit-hire explanation.
Ask the partner about reasonable, evidenced losses such as recovery, storage, necessary travel or lost earnings. Keep receipts and discuss costs before incurring them. Eligibility and recovery depend on the circumstances; avoid unnecessary costs.
Keep all evidence. The partner may need more information or may be unable to accept the claim. We can discuss a private quotation or an own-policy insurance repair.
Dents UK assesses and repairs your vehicle. For a managed claim, we introduce a partner and explain its role before you proceed. Its agreement governs its claim and vehicle services; ask it about complaints and protection for unrecovered costs.
Further reading: Motor Claim Guru: non-fault rights and losses · Financial Ombudsman: credit hire and repair. General guidance; eligibility and provider terms apply.
