3 Year Warranty.

3-Year Workmanship Guarantee

Dents UK provides a 3-year workmanship guarantee on qualifying repair and refinishing work carried out by us, beginning from the date the repair is completed.

The guarantee applies to the original customer for as long as they retain ownership of the vehicle during the guarantee period and is non-transferable.

The guarantee covers defects arising from improper preparation, formulation or application of materials used by Dents UK as part of the repair, including where applicable:

• paint;
• primer;
• filler;
• lacquer/clearcoat; and
• other refinishing materials applied by Dents UK.

Where a defect covered by this guarantee is confirmed, Dents UK will be given a reasonable opportunity to inspect the vehicle and, where appropriate, rectify the affected repair.

Parts

Parts supplied or fitted as part of a repair are not covered by the Dents UK 3-year workmanship guarantee.

Where a part is covered by a manufacturer or supplier warranty, Dents UK will provide reasonable assistance in dealing with that warranty where appropriate.

Nothing in these terms affects any rights the customer may have in relation to goods supplied under applicable consumer law.

Exclusions

The workmanship guarantee does not cover defects or deterioration caused by matters outside Dents UK's workmanship, including:

• rust or corrosion, except where arising directly from a repair carried out improperly by Dents UK;
• failure or deterioration of a previously repaired, painted or otherwise compromised underlying surface or substrate not repaired by Dents UK;
• stone chips, scratches, dents, impact damage or subsequent accident damage;
• damage caused by misuse, neglect or inappropriate cleaning or maintenance;
• damage caused by corrosive substances, chemicals, environmental contamination or similar external influences;
• work, alteration or repair subsequently carried out by another repairer or third party where that work causes or contributes to the defect;
• defects or deterioration resulting from the customer's failure to follow reasonable aftercare instructions provided by Dents UK; and
• pre-existing defects or conditions that were outside the agreed repair scope.

The exclusion only applies to the extent that the excluded event caused or contributed to the defect being claimed for.

Making a Warranty Claim

If you believe there is a problem with work carried out by Dents UK, please contact us as soon as reasonably possible.

You may initially contact us by telephone, email, WhatsApp, in writing or by providing photographs or other relevant information.

We may ask for reasonable evidence of the original repair, such as an invoice, estimate, payment record or other information allowing us to identify the work carried out. Failure to produce an original stamped document does not automatically prevent a claim where the repair can otherwise reasonably be verified.

Where reasonably necessary to assess the complaint, the vehicle must be made available to Dents UK for physical inspection.

Dents UK must be given a reasonable opportunity to inspect and, where appropriate, rectify any alleged defect before the customer arranges remedial work elsewhere, except where it would be unreasonable to require this in the circumstances.

If the claim is accepted, Dents UK will carry out appropriate remedial work within a reasonable time and without unreasonable inconvenience to the customer.

Nothing in the guarantee limits the customer's statutory remedies, including any right to repeat performance, price reduction, refund or other remedy available under applicable law.

Statutory Rights

The Dents UK 3-year workmanship guarantee is an additional commercial guarantee and does not replace, restrict or exclude the customer's statutory rights.